‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
First identified over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an clear candidate for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an marketing transformation, where major corporations are spending big on content creators and putting fewer resources into promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have recorded its extensive utilization in “everyday tips”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for noisy doorways. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. So too were ideas it could extend fragrance and restore leather handbags. Claims that it would bleach teeth or extend lashes were disproven.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on platform-based material.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without killing the party” was crucial.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“The trend is shifting from a one-to-many model, where we would just transmit messages … Now it’s many conversations, various groups. Changes in digital feeds means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by other people, recommended by peers, this builds credibility and connection. Content makers are key. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
This plan mirrors profound shifts occurring in how media is consumed, with the youth demographic devoting greater hours to social media platforms than traditional TV, print, or radio.
The transition is visible in drops in broadcast and newspaper ads. Across Britain, advertising income for leading TV channels have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a media convergence as large companies almost become production houses themselves, collaborating with numerous influencers to boost their products.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers away from some legacy media and their time is increasingly on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Promotional expenditure on influencer marketing is rising at quadruple the rate than the media industry overall. In the US, it has over doubled since 2021 and is projected to reach tens of billions in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Our relevance has faded.’ The focus is on who seizes focus … I think there’s 100% a place for them.”